1. Return Window

You may initiate a return within 7 days of the delivery date. Returns will not be accepted after this period.

2. Eligibility

Items must be: unused & unwashed, in original packaging with all tags attached, and accompanied by the original invoice.

Non-returnable: Worn/washed items, items without tags, items marked "Final Sale", innerwear and accessories.

3. How to Return

1. Email support@jeanzo.in with your Order ID and reason within 7 days.
2. We confirm eligibility within 1–2 business days and send return instructions.
3. Pack the item securely and ship it to the address provided. Return shipping is your responsibility unless the item is defective.
4. Refund is processed after we receive and inspect the item.

4. Defective or Wrong Items

Email us within 48 hours of delivery with photos. We will arrange free pickup and issue a full refund or replacement.

5. Refund Timeline

• Online (UPI / Card): Back to original payment method within 5–7 business days.
• COD orders: Bank transfer (NEFT) within 5–7 business days. Share bank details when requesting the return.

6. Contact

Email: support@jeanzo.in  |  Mon–Sat, 10am–6pm IST